Refund and Returns Policy

Overview

At PatPat, we strive to provide high-quality products and excellent customer service.
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to ensure you understand your options.

---

1. Returns:
If you are not satisfied with your purchase, you may return the item(s) within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [30] business days.

3. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team at support@patpatcosmetics.com for assistance.

4. Return Shipping:
To return your product, please mail it to support@patpatcosmetics.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately via support@patpatcosmetics.com with your order number and a photo of the item. We will
arrange for a replacement or a refund.

6. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@patpatcosmetics.com

7. Contact Us:
If you have any questions about our return and refund policy, please contact us at support@patpatcosmetics.com or +201006445499
By making a purchase at PatPat, you agree to this return and refund policy.

Need help?

Contact us at support@patpatcosmetics.com for questions related to refunds and returns.